PropFlow Academy

Customer training, built for every role

PropFlow Academy is in production. Role-based learning paths, step-by-step video tutorials, and PMS-specific integration guides — launching alongside our early-access program.

In production

Academy curriculum, delivery format, and certification program are being finalized with our first customer cohort. Course lineup below is the working syllabus.

Learning pathways

Role-based, not one-size-fits-all

Every Academy path is tailored to a specific role on your team. Admins learn configuration. PMs learn the daily loop. Coordinators learn dispatch. Nobody watches hours of content meant for someone else.

Admins

Portfolio owners, IT leads, and operations directors configuring Clara across properties.

  • Configuration walk-through
  • Access + RBAC setup
  • First-conversation runbook
Outcome
Portfolio configuredWhat you’ll master

Property Managers

PMs reviewing Clara's daily work, approving exceptions, and handling human-in-the-loop escalations.

  • Morning review workflow
  • Approval + escalation loops
  • Handoff + tone playbook
Outcome
Daily loop masteredWhat you’ll master

Maintenance Coordinators

Coordinators managing the vendor roster, dispatch rules, and work order approval flow.

  • Vendor scoring + routing
  • Quote comparison
  • Dispatch rule tuning
Outcome
Vendor roster tunedWhat you’ll master

Leasing Agents

Agents working alongside Clara on prospect conversations, tours, and applications.

  • Prospect thread workflow
  • Tour + application handoff
  • Bilingual + compliance
Outcome
Leasing alongside ClaraWhat you’ll master

Sample courses in production

Working syllabus — in production with cohort

Admins~2 hours

Clara onboarding for new portfolios

End-to-end setup: connecting your PMS, uploading your rent roll, importing vendors, configuring access controls, and running your first Clara conversation in staging.

  • Connecting your PMS system
  • Rent roll upload and data validation
  • Vendor roster import and trade mapping
  • Role-based access setup
  • Sandbox test runs before go-live
Property Managers~45 minutes

Daily workflow with Clara in the loop

How to review Clara's activity, approve work orders, handle escalations, and intervene in conversations without breaking tenant trust.

  • Morning review: what Clara did overnight
  • Approving vendor dispatches and quotes
  • Handoff flow for sensitive conversations
  • Adding notes and corrections to Clara's actions
Maintenance Coordinators~1 hour

Vendor management and dispatch rules

Configuring the vendor roster, trade-to-vendor routing, escalation windows, and the quote-comparison flow for major repairs.

  • Vendor scoring model: what Clara tracks
  • Trade routing and priority rules
  • Quote solicitation and PDF comparison
  • Handling emergency vs. routine dispatch

Get access when Academy launches

Early-access customers are onboarded through Academy from day one. Join the waitlist to be first in line.