Property management is a lot to handle.
Propflow’s AI property management agent, Clara, handles leasing, maintenance, and resident support around the clock. She works with the software you already use and keeps your records up to date — so your team can manage more units with less administrative work.
Faster leasing. Smoother maintenance. Happier tenants. Better returns.
<1 min
Median first reply.
24/7, nights and weekends included.
92%
Leads qualified on first touch
vs voicemail-first
41%
Tours booked after hours
Booked by Clara, nights and weekends
15–21%
Average NOI lift
vs traditional staffing model
Trusted by multifamily operators
How it works
LetClara tackle the busy work.
Clara handles lease inquiries, tenant requests, and vendor coordination — delivering hospitality-grade service across SMS, email, and voice, 24/7.
Inbound request
Tenant reaches out via phone, SMS, or email
Clara intakes
Clara identifies tenant, understands issue, checks history
Intelligent triage
Troubleshoots with appliance-specific knowledge
Work order created
Clara opens the work order with everything triage found
Vendor scheduled
Clara dispatches a vendor and confirms a time with the tenant
Tenant kept updated through completion
Clara keeps the tenant posted until the job is closed
Solutions
Focus on the bigger picture
Spend less time chasing tasks and more time actually managing your properties.
Leasing
From first inquiry to signed lease
Clara nurtures every prospect 24/7 so your team focuses on closing, not chasing.
41%
Tours booked after hours
Booked by Clara, nights and weekends
“Is the 2BR still available?”
Unit 4B — $1,850/mo
3 tour times proposed
Saturday, April 25th — 2:00 PM
+ app link sent, 30 min to complete
Renewals
Proactive outreach before lease expiration
Clara reaches out to every tenant ahead of lease expiration, negotiates renewals and when they move out, schedules the turnover before the unit goes dark.
56%
reduction in unit turnover downtime
Apartment Renewal
RenewedImani Brooks — 2BR, 1-year lease ends June 30
Clara offered
3% rent hold — 12 month term
Tenant response
Accepted — 12-month renewal
Maintenance
Receive, triage, dispatch, and close work orders without lifting a finger
Clara receives, tracks and completes maintenance requests 24/7.
25–40%
Faster work order processing
Through AI triage
47
Created (week)
41
Resolved (week)
62%
Self-serve
18.0h
Avg resolve
Intelligence & analytics
Portfolio intelligence that turns data into actionable insights
Clara doesn’t just execute, she learns your portfolio. Vendor scoring, renewal risk prediction, maintenance cost benchmarking, and failure pattern detection.
$200K+
Yearly NOI impact per 250 units
Modelled range $200K–$350K
Top issues today
Flagged by Clara, in priority order
- Renewal riskUnit 12C — lease ends in 14 days, no reply to the renewal offer
- Work orderUnit 9D — HVAC repair open 6 days, vendor has not confirmed
- DelinquencyUnit 7A — rent 9 days late, no payment plan on file
- Failure patternBuilding B — third water heater failure this year, same model
Projected outcomes; measured customer results coming soon.
Financial impact
Better NOI. Less busywork. More efficient operations.
Operational wins that add up to a bigger bottom line.
Estimated NOI impact
+$800k - $1.4M
/year estimated per 1,000 units
Staffing
+$500k
/year estimated per 1,000 units
Leasing
+$380k
/year estimated per 1,000 units
Renewals
+$200k
/year estimated per 1,000 units
Maintenance
+$320k
/year estimated per 1,000 units
Your AI teammate. Always learning. Customized to you.
Learns and adapts continuously, expanding knowledge and maximizing performance with every interaction. Trained on your policies and preferences.
Clara answers calls around the clock in several languages, and when a call needs a person she hands it to your team with the context already gathered.
Residents and prospects text the way they already do, and Clara replies right away in English or Spanish, booking tours and logging requests as she goes.
Clara reads and answers the inbox too, and every outcome is written back to your PMS so your records stay the source of truth.
Conversations handled last 30 days
| Channel | Volume | Handled Autonomously |
|---|---|---|
| Phone | 548 | |
| Text | 99 | |
| 126 |
FAQ
Questions?
We’ve got you covered.
Hi, I’m Clara. How can I help?