Built for operators who can’t afford a mistake.

Clara obtains, records, and honors SMS consent at every touchpoint. Opt-out keywords (STOP, UNSUBSCRIBE) are handled instantly and persisted — no re-enrollment without explicit tenant action.

Every leasing conversation is evaluated against FHA guardrails before delivery. Clara will not produce language that steers, discourages, or creates disparate treatment across protected classes.

Full message history — including tool calls, vendor dispatches, and escalation events — is retained per conversation. Property managers can review every action Clara took and why.

Any conversation flagged as sensitive, ambiguous, or outside Clara's confidence threshold is escalated to a property manager before a response is sent. Clara does not guess on compliance edge cases.

Data residency

Tenant PII and conversation history stored in AWS us-east-1. No cross-region replication without explicit customer opt-in.

Encryption at rest and in transit

All data encrypted with AES-256 at rest. TLS 1.2+ enforced for all API and webhook traffic.

Role-based access

Property-scoped permissions ensure regional managers, leasing agents, and maintenance coordinators only see data for their assigned portfolio.

Webhook validation

All inbound webhooks (Twilio, ElevenLabs, SendGrid) are validated via HMAC signatures before processing. Replays and spoofed payloads are rejected.

Multi-property portfolio management

A single Clara deployment spans your entire portfolio. Prospect routing, vendor dispatch, and escalation rules are configured per property — with centralized reporting across all assets.

White-glove implementation

Founders-cohort customers receive dedicated onboarding: rent roll import, PMS connection, vendor roster setup, and a supervised go-live with the PropFlow team on standby.

Custom integration support

Clara connects to your existing PMS, calendar, and vendor systems. If your stack is non-standard, our team scopes the integration before you sign — no surprises post-contract.

SLA and uptime commitments

Enterprise agreements include documented SLAs covering response latency, inbound processing uptime, and incident response windows. Contact us for terms.