Communications AI

One thread per tenant, across every channel.

Clara is the communications operator for Parkside Residences — carrying Sarah Martinez from Unit 312 tour request through maintenance and renewal on SMS, email, and voice. Bilingual at launch. Compliance baked into the architecture.

See Clara AI

Cause → effect · live

Pick a moment in Sarah’s lifecycle. Watch Clara reply.

Three scenarios, one tenant, one thread. Select a stage — the trigger on the left is immediate, Clara’s response types out on the right, and the outcome chip lands last.

TriggerEmail
Sarah Martinez
leasing@parkside-residences.com · Today, 9:47 AM
Inbox
Touring the 2BR at Parkside?
Hi — I saw the 2BR listing at Parkside Residences. Any chance I could tour Saturday morning? Ideally before 11 AM.
Clara · Leasing
to sarah@email.com · Today, 9:47 AM
Auto · 2s
Re: Touring the 2BR at Parkside?

Clara
Leasing Assistant
PropFlow Technologies, Inc. · Denver, CO
Drafted + sent by Clara · Today, 9:47 AM

Channel coverage

Native across SMS, email, and voice.

Same Sarah, same thread, three channels. Clara formats for the medium — short on SMS, structured on email, and tool-first on voice.

Clara · Parkside Residences

Texting with Sarah Martinez · Unit 312

Tenant & legal

Compliance you can watch happen.

Fair Housing, TCPA consent, and human escalation are enforced as architecture — not prompts. Scrub the thread to see each gate fire on a single Sarah Martinez conversation.

Sarah Martinez · prospect thread

Prospect · SMS

Illustrative names, real product gates

  1. Is Parkside safe? Do a lot of families with kids live there? Just want to know before I tour.
    Tue 10:42 AM
  2. PropFlow.ai
    Parkside is a 30-unit mid-rise — a mix of professionals, couples, and families. I'll skip demographic specifics, but I can share the walk score, nearby schools, and Denver's open crime data. Want me to send links?
    Tue 10:42 AM
  3. ok thanks — just email me from here, stop texting please
    Tue 10:44 AM
  4. PropFlow.ai
    Got it — switching to email only from here on. Reply START any time and texts come back on. Your tour for Saturday 10:30 AM at Parkside Residences is still confirmed.
    Tue 10:44 AM
  5. Actually — I'd rather talk to a real person about the lease terms before I come. Is that OK?
    Tue 10:52 AM

One tenant. One thread. One trustworthy voice.

Bilingual at launch, always on, always auditable — with TCPA and Fair Housing enforced at the webhook and classifier layers, not left to the model.

Multifamily solution